Membership

Are there any requirements for being a member? Atlanta Junction.com is open to the trade only. When you register you will need to provide us with your Resale # (your State Sales Tax No.).  Why should I become a member? Atlanta Junction offers its members a wide array of benefits and services, including online ordering, real time inventory, volume discounts, special orders, etc. How do I become a member? Simply click on Register  and complete the New Account application form. Within 24 hours after you submit your application, you will receive via e-mail notification that you have been approved as a new member, after we check your application. An assigned Customer ID and Password will be sent to you if you are approved, which you will use to log in as a Member.  Please save this email and/or your ID and Password so you will have it when needed to log-in. What if I do not receive an e-mail with my assigned Customer ID? It is possible that with all the new email filters in place that our email may get junked or deleted.  Please make sure that your email is set up to receive emails from "info@atlantajunction.com" or "erica@atlantajunction.com" or "anything@atlantajunction.com ". . If you do not receive your Catalogue information within 24 hours after submitting your application to us, please let us know and type in the subject, of your email "About my membership". If you leave the subject blank your email will be deleted due to the excessive spamming we have to endure. Once I have registered as a member and received the catalogue, how do I place my order? On the menu bar at top of website you may click on "How To Order" Or in your catalogue file that you download there is a "AJ_ReadMe" file with all kinds of information and/or there is an howtoorder.html page you can click on with ordering information. What if I did not receive my Catalogue? Click below: I am a Registered Member but did not get Catalogue:   Click HERE        Orders Why is there a minimum for orders? We are a wholesaler. We pass on significant savings to our members. Our competitive pricing requires that we set an order minimum, which is standard in business-to-business transactions in the industry.  Our minimum order is set way below the industry standard, because we cater to the 'New guy in town'.  We know how hard it is to get started in this business and by setting the minimum low it helps you out. Keep in mind that a higher volume will lower the wholesale prices and increase your savings.  See Policies for volume discounts. Do you offer additional discounts? Yes. In addition to our already low prices, we offer additional discounts, usually based on volume and merchandise purchased. See Policies for volume discounts. What is the turn-around time from the placement of an order to the shipment of that order? In general, orders are shipped within 5-7 business days. However, during the busy holiday season, it may take longer. Please submit your order early so that we can process your order in a timely manner.   There maybe times that some items in your order will be back-ordered.  The items that are in stock will be shipped to you immediately.  Back orders can take from 2-4 weeks additional time. So please plan ahead!  NOTE: There is FREE SHIPPING on all back orders.    Do I have to join Paypal in order to pay for my order? No.  You do not have to have a Paypal Account to complete the payment process.  All you need is a valid major credit card.  There are many Benefits in opening up a Paypal Account.  Its easy, its FREE, and Paypal is the most accepted form of payment internet-wide. How do I join Paypal? You can join when you place your first order.  When you receive your Paypal Invoice for your first order during the check-out process you will be given an option to either open an account now or you can opt not to, and then continue on with the completion of your payment. Why does it take 2-6 weeks to receive out of stock items? Sometimes we are caught short on items that sell faster than we had planned.  So we need to re-order from the manufacturer.  Each time an order is placed with the manufacturer they begin working on it at that time.  Jewelry manufacturers do not carry an open stock.  Each order is made special.  When ordering for your business it is always good to plan ahead.  Good rule of thumb is to begin shopping approximately 3-4 months before each season or holiday. There will be times that the items you want will not be available and will take up to  4-6 weeks to receive.  This can happen anywhere you order. PLAN AHEAD.      Returns How do I return an item? No merchandise may be returned without obtaining a return authorization (RA#) within five(5) days of receipt of merchandise.   All returns must be made within 15 days, with a copy of original invoice. Returned items must be in original wrappings with tags intact. All returns are subject to approval by Atlanta Junction.  Simply email us with your Customer# and Invoice# - what you are returning and why. We will email you your "claim number" (RA#)  OR Call 1-770-393-3394  to obtain a claim number. (We will NOT accept any returns without the RA# clearly marked on the outside of the package or on the shipping label) Returns must be made within fifteen(15) days after obtaining the RA#. Each package returned must have the RA# clearly marked on the shipping label. Atlanta Junction is not responsible for damaged merchandise due to wear and tear. Atlanta Junction only accepts returned merchandise if the said merchandise had manufacturing defects, if they were of unsatisfactory quality, or if they were erroneously sent to a customer. Authorized returns are accepted for store credits and exchange only. There will be ABSOLUTELY NO CASH REFUNDS.